Whenever we refer to ourselves as “we”, “us” or “our”, we are referring to PharmOnline Pty Ltd. We refer to the reader as an individual when we use “you” or “your”.
What is personal information?
In the context of this definition, personal information is information or an opinion about an identified individual or about an individual who is reasonably identifiable.
Why do we collect and handle personal information?
When it is directly related to, or reasonably necessary for, our functions or activities, we collect and handle personal information (other than sensitive information).
How do we collect personal information?
In most cases, we gather personal information directly from you. We only collect personal information from third parties with your consent or when required by law. Unless it is unreasonable or impracticable to do so, we never collect personal information from a third party without your consent or authorization.
What personal information do we collect?
We may collect the following types of personal information about you:
Do we collect sensitive personal information?
Only those functions and activities related to one of our functions or activities that are reasonably necessary for us to collect sensitive information (including health information). The collection of sensitive information will only take place with your consent or if required or authorised by law.
Where relevant, this may include your:
How do we use and disclose personal information?
In cases where disclosure of personal information would be reasonable and pertinent to the purposes for collecting it, we may disclose it. Likewise, we may disclose personal information with your consent or when required or authorised by law. We may use or disclose the personal information we collect in order to:
Information provided via our websites or third-party applications
Using our websites may result in the collection of personal information provided by you. We will use and disclose this information for the purpose for which you provided it. We sometimes use third party applications to collect personal information from you. This includes the following:
Coviu, the service provider for our Telehealth Conference Platform, has entered into business associate agreements with its clients, who are covered under the Health Information Portability and Accountability Act (“HIPAA”), and does so in accordance with those agreements.
Social networking services
Twitter, Instagram, Facebook, and YouTube are some of the social networking services we use to communicate with the public. By using these services to communicate with us, we may collect some of your personal information, but we only use that information for communicating with you and with others. You will be responsible for the management of your personal information by social networking services. The privacy policies of these services can be found on their websites.
Website analytics and cookies
Our websites use Google Analytics to help us to continually improve the user experience.
Third-party hosting is used for Google Analytics. In order to collect data about how you interact with our websites, we use Google Analytics. Using this tool, we may collect data such as your IP address, type of device and browser used to access websites, geographic location, search terms and pages visited, and date and time when website pages were accessed. Using this data, we improve website experience as well as monitor website usage.
Cookies are used by Google Analytics to collect information. Whenever a website visits a computer or device, it transfers small files called cookies. Cookies are used to keep records and to enhance the functionality of the websites. Through cookies associated with Google Fonts, New Relic, and SolarWinds Pingdom, we collect other information about user interaction. Data collection in this way has the sole purpose of improving our website’s user experience.
Cookie acceptance is usually controlled by your browser. Please find further information on how to manage or disable cookies in common browsers below:
You can block cookies by setting your browser to refuse all or some cookies. However, blocking all cookies may impede full functionality of our websites.
Access and correction
If you believe that the information we hold about you is incorrect, you have the right to correct it. If you wish to access or correct your personal information, you can contact us using the information below. Before granting access or making corrections, we may request proof of identity.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Storage and security
The security of the personal information we hold is protected from both internal and external threats. Risks of misuse, interference, loss, and unauthorised access, modification, or disclosure of that information are routinely assessed by us. To authenticate our employees before they can remotely access our systems, we employ multi-factor authentication. Additionally, we take steps to assess those risks, such as keeping a record (audit trail) of when someone adds, changes, or deletes personal information in our corporate file system.
When you visit our websites, Google Analytics collects information about your visit. Google stores information across multiple countries.
In the event you communicate with us through a social network service such as Facebook, Twitter, LinkedIn, or YouTube, the social network provider and its partners may collect and store your personal information overseas.
In order to perform our functions and activities efficiently and fairly, we usually need your name and contact information, as well as enough information about the case in order to handle an enquiry, request, complaint or application, or to act on a report.
Enquiries and complaints
You can contact us using the details below if you have any questions or concerns regarding the handling of your personal information. Upon receiving a complaint, we will respond in a timely manner and keep you informed of the progress of your complaint. To investigate and resolve your complaint, we may collect additional personal information. The Office of the Australian Information Commissioner may be contacted if you are dissatisfied with our response to your complaint.
Please feel free to call us if you have questions or concerns at +61 413 530 285. For further information on how to contact us, visit our contact page. Head Office can also be contacted via email at [email protected]
Changes to policy